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Why choose a VerySmartphone ?

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an Enquiry ?

Is the device sold in its original packaging?

No. Every 100% original device undergoes a series of tests before it is repaired, if necessary, and is then packaged in a neutral box and therefore refurbished, sold with a range of accessories that are compatible but not original.

I still need help

How do I obtain an invoice?

Go to your account to view the summary of the order in question, then click on “ Download my invoice”. If the button does not appear or if the invoice is not sent to you within 48 working hours, contact us.

I still need help

How do I return my product to the refurbisher?

If you wish to return your product because it has a technical fault or because you are not satisfied, you should contact us and submit a return request.

To return a product, you must follow our exchange or refund procedure and receive your prepaid return label. Otherwise, we cannot guarantee that your product will be exchanged or refunded.

Please remember to always disconnect your device from the iCloud or Google Play account associated with it.

If you forget to do this before returning the product, we will be obligated to ask you to provide us with your login details to proceed with the repair, exchange, or refund of your order.

Not disconnecting from your iCloud or GooglePlay account will prolong the time it will take to process your request and may even result in us being unable to grant your request.

Moreover, when you receive your item, please ensure that your order is correct as soon as you receive it.

If we have sent the wrong item by mistake, which would be very unusual, we want to resolve the problem as quickly as possible. You will receive a refund or a replacement depending on your wishes, but you must return the item in the same condition you received it and within 30 days of receiving it. Please ensure that you take reasonable care of the item, contact us within 24 hours following receipt, and print your prepaid return label.

If you receive a damaged or faulty item, we hope that you can accept our sincere apologies and we would like to assure you that we completely understand your dissatisfaction. You will receive a refund or a replacement depending on your wishes, but you must return the item in the same condition you received it and within 30 days of receiving it. Please ensure that you take reasonable care of the item, contact us within 24 hours following receipt, and print your prepaid return label.

If you notice a malfunction during the 12 months covered by the warranty, please contact us and indicate the issue(s) encountered. We promise that we will strive to find the best possible solution. In case of a minor problem, we will repair the damaged item(s) at our own expense, otherwise we will replace the item within 3 weeks. The last option is subject to availability. If we do not have the item in stock at the time, we will refund your purchase. Please make sure that you take reasonable care of the item and to inform us of any faults within the warranty period.

I still need help

I am not satisfied with my device accessories: what do I do?

Is an accessory missing from your order, or is an accessory faulty?

Go toyour account to display the summary of the order in question and check our advertisement; among others, it describes the type(s) of accessory or accessories that you can expect to receive.

If your order is not complete, we apologise in advance. Our items are packaged according to a process that meets strict requirements; however, we are not immune to handling errors. Contact Us within 24 hours as soon as you receive the parcel and send us a photo of the open parcel as proof. We will do our best to send you the missing item as soon as possible.

If the accessory received is faulty or if it stops working during the 12 months covered by the warranty, contact us so that we can replace it at no additional cost.

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