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an Enquiry ?

What condition will the battery be in?

Each battery is checked and tested. If it does not reach at least 80% of its initial charging capacity, it is automatically replaced with a new battery.

And if the battery performance is not satisfactory, you can of course make a claim under the warranty.

I still need help

I have a problem regarding delivery (order lost or late): what do I do?

The delivery time is specified on the order summary. It is always calculated in working days.

If your parcel takes longer than expected to arrive, don't worry:

Go toyour account, then to the order summary.

If the order is marked as "shipped", make a note of the carrier and the tracking number. You should be able to track your parcel on the carrier's website.

If the order is not yet marked as "shipped" and your order was placed more than 2 working days ago, contact us.

If after checking the carrier's website it looks like the parcel may be lost or if there is a delay, do not hesitate to contact the carrier directly to clear things up.

It rarely happens that a parcel is actually lost or that it is delivered to the wrong person. If this happens, contact us so that we can open a case with the carrier. If the product is not located after 15 days, we will refund you.

I still need help

Is it possible to pay in several instalments?

Payment can be made online, by credit card, paypal, bank transfer or invoice. Payments in several instalments are possible when selecting the invoice payment method.

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What is a refurbished product/a refurbisher?

A refurbished product meets 3 key criteria:

It has had a previous life (has belonged to an individual or a company / ex-display item / already offered for sale without finding a buyer, etc.).
It has been checked by a qualified professional before being offered for sale again. And, if necessary, it has been upgraded and repaired. Which brings us to our third point.
In terms of technical performance, it is as good as a new product. Its aesthetic appearance will depend on the cosmetic grade.

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