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an Enquiry ?

How do I obtain an invoice?

Go to your account to view the summary of the order in question, then click on “ Download my invoice”. If the button does not appear or if the invoice is not sent to you within 48 working hours, contact us.

I still need help

I have a problem regarding delivery (order lost or late): what do I do?

The delivery time is specified on the order summary. It is always calculated in working days.

If your parcel takes longer than expected to arrive, don't worry:

Go toyour account, then to the order summary.

If the order is marked as "shipped", make a note of the carrier and the tracking number. You should be able to track your parcel on the carrier's website.

If the order is not yet marked as "shipped" and your order was placed more than 2 working days ago, contact us.

If after checking the carrier's website it looks like the parcel may be lost or if there is a delay, do not hesitate to contact the carrier directly to clear things up.

It rarely happens that a parcel is actually lost or that it is delivered to the wrong person. If this happens, contact us so that we can open a case with the carrier. If the product is not located after 15 days, we will refund you.

I still need help

Is the device sold in its original packaging?

No. Every 100% original device undergoes a series of tests before it is repaired, if necessary, and is then packaged in a neutral box and therefore refurbished, sold with a range of accessories that are compatible but not original.

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My parcel has arrived damaged: what do I do?

In general, you should always check the external appearance of the parcel before signing the delivery receipt.

If the product received is damaged (the screen or another part of the product is broken) even though the parcel was received in a good condition, you must contact us within 24 hours and send supporting photos so that we can launch an investigation.

The same steps must be taken if the parcel is lost or delivered to the wrong address. Once a case has been opened, it will be closed after 15 days. You will either receive a refund or a similar product will be sent to you, subject to stock availability

You must also follow our exchange or refund procedure and receive a prepaid return label so that you can return your order to us. Otherwise, we cannot guarantee that your product will be exchanged or refunded.

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