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an Enquiry ?

I am not satisfied with my device accessories: what do I do?

Is an accessory missing from your order, or is an accessory faulty?

Go toyour account to display the summary of the order in question and check our advertisement; among others, it describes the type(s) of accessory or accessories that you can expect to receive.

If your order is not complete, we apologise in advance. Our items are packaged according to a process that meets strict requirements; however, we are not immune to handling errors. Contact Us within 24 hours as soon as you receive the parcel and send us a photo of the open parcel as proof. We will do our best to send you the missing item as soon as possible.

If the accessory received is faulty or if it stops working during the 12 months covered by the warranty, contact us so that we can replace it at no additional cost.

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What are the delivery times?

Orders are prepared within 24 working hours and shipped within 1 working day, excluding weekends and public holidays.

Please note that all orders made after 1pm on Friday will be shipped on the following Monday. Delivery times are determined by the carrier for information purposes only and unfortunately cannot be guaranteed. Delivery may take a little longer depending on the period and/or in the case of unforeseen events.
Around Christmas time, for example, high order numbers and often poor weather may extend the delivery time.

I still need help

I am not satisfied with my device (too damaged, not working, etc.): what do I do?

Have you just received the product but it does not meet your expectations? We apologise and we will do our best to make sure you are entirely satisfied.

Our devices undergo a series of tests before being subject to a 30-point quality control procedure. Nevertheless, surprises are possible with electronic devices. The cosmetic grading is done by eye and it is possible that our requirements do not match yours.

If this happens, do not hesitate to contact us. We will do our best to meet your expectations and we undertake to offer you one or several solutions.

We ask that you provide photographs if these can support your claim.

If it turns out that an error has occurred, we will send you a prepaid return label so that we can exchange the product; if the product is no longer in stock, you will be refunded.

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How do I obtain an invoice?

Go to your account to view the summary of the order in question, then click on “ Download my invoice”. If the button does not appear or if the invoice is not sent to you within 48 working hours, contact us.

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